Welcome to Totsy Totes , your premier destination for exquisite fashion. We've curated a selection of frequently asked questions
to provide you with a seamless shopping experience.

FREQUENTLY ASKED QUESTIONS

Are there size charts available?

Absolutely, you can find comprehensive size charts on our website. These tools will help you determine your ideal fit. If you're uncertain about sizing, our dedicated customer care team is at your service. In the event that your ordered size doesn't quite meet your

Each product listing displays the available sizes for your convenience.

Can I request customized products?

Regrettably, we do not currently offer customization services for our products.

I'm interested in an item marked as "sold out." Can I still place an order?

You may contact us at support@totsytote.com, and we will notify you when the item is back in stock.

Can I include special notes with my order?

Of course! When you add a product to your shopping cart, you'll find a designated area in the lower right corner of the screen. Feel free to leave any specific notes there, and we'll reach out if further information is required.

What payment methods are accepted?

We offer a wide selection of over 42 trusted payment platforms. Choose the method that suits you best. If you encounter any payment issues, please don't hesitate to contact us at support@totsytote.com

How can I apply my discount code?

On the shopping cart page, you'll find a designated box where you can input your discount code for savings.

Do you offer discounts during festive seasons?

Yes, we regularly extend discounts during sales and promotional events.

Do you sell gift cards?

Absolutely, we offer gift cards, and the balance is automatically updated after each purchase made at Boho Girl.

Is there a first-time purchase discount available?

Yes, we offer a generous 10% OFF on your initial purchase. Simply use the code "FIRSTTIME"

Can I specify the delivery date and time?

Reach out to our customer care for personalized assistance regarding this.

How can I track my order's status?

Once your order is dispatched, you'll receive a tracking number. Click on the provided link to keep tabs on your order's progress.

Can I modify my order after placing it?

Certainly, you can email our customer service at support@totsytote.com within 8 hours of your purchase to amend items, recipient details, or the delivery address.

Can I change my shipping address post-order placement?

Yes, address changes are possible if your order hasn't been dispatched yet. Contact our customer care team for assistance.

How do I initiate a return?

For information on returns, please visit our detailed shipping and return policy section.

Is a pickup service available for returns/exchanges?

Unfortunately, we do not offer pickup services for returns or exchanges; you will need to arrange courier services independently.

What is the return timeframe?

You are kindly requested to return the product within 14 days of receiving it.

Do you cater to wholesale or bulk orders?

Currently, we do not accept bulk orders. For any additional inquiries or concerns, our dedicated team can be reached at support@totsytote.com.