CANCELLATIONS
We strive to fill every order as it’s received. As such, we can’t guarantee we can cancel an order once it’s been placed. In case you want to cancel your order, please reach out to our customer care team and we will try our best to ensure that you have a great experience in shopping with Totsy Totes
RETURNS
We want you to be completely satisfied with your Totsy Tote purchase. Here’s how our return process works:
Condition and Packaging: To be eligible for a return, please ensure that the item(s) are in their original condition and packaging. This means they must be unworn, unwashed, and have all tags securely attached.
Duration of Return: Returns must be sent back to Totsy Tote within 07 days of receiving your purchase. Returns after this timeline will not be accepted.
Return Shipping: The responsibility for return shipping methods and associated costs lies with the customer. We recommend using a trackable and insured shipping service to ensure the safe return of your items.
Clearance and Sale Items: Please note that clearance or any sale items cannot be returned or exchanged for a change of mind. However, if you encounter any issues with the quality or condition of the sale item, please contact our customer care team and we will try our best to assist you on the same.
Refund is process within 7 days only for Indian customers
No refund will be provided on gift cards.
LOST OR STOLEN PACKAGES
If you believe your package has been lost or stolen, please contact our customer care team regarding the issue. We are happy to replace those packages. However, we will require you to file a claim with the courier and/or local law enforcement. We’ll be there in every step of the way to ensure you get your package returned or replaced.
Your satisfaction is important to us, and we are here to assist you with any questions or concerns you may have regarding returns and shipping. Thank you for choosing Totsy Totes for your fashion needs. We look forward to delighting you with our products and service.
For more information and assistance please write to us at – support@Totsytote.com